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FAQ

Insurance

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Insurance

Do you bill insurance?

While Holtorf Medical Group does not accept insurance directly, depending on your insurance provider, you may be reimbursed for a portion of your treatment. It is important to recognize that although we have an idea of what might be approved for coverage, our staff are not experts on the specific guidelines for each provider. Further, insurance companies consider each claim individually based on a variety of factors. Therefore, something that is covered for you may not be approved for a friend or relative. We recommend that you contact your insurance provider to discuss your out-of-network coverage and benefits.

Dr. Holtorf made the decision to not enter into a contract with any insurance companies for several reasons. When a physician contacts an insurance company, he or is agreeing to practice medicine within the framework dictated by that particular insurance provider. This means that diagnostic and treatment protocols, medications, and appointment duration are all determined by the insurance company, and more or less outside of the physician's control. The familiar experience in which your doctor seems to be racing through your appointment so they can move on to the next patient can be credited to the system. It is not the fault of the physician, simply a requirement of staying afloat while operating within these parameters.

Are labs covered by insurance?

Our patients are typically able to receive partial or full coverage of lab testing ordered by their Holtorf Medical Group provider. Coverage may require a copay and will depend on each patient's individual insurance plan, diagnoses, and whether or not the lab executing the testing is within their insurance network.

What portion of my treatment may be covered?

Lab work, certain prescriptions, IV treatments, and office visits may be covered by insurance depending on insurance coverage and diagnoses.

Does Holtorf Medical Group participate in Medicare?

Our offices have opted out of the Medicare system. This means that our services cannot be filed with Medicare and therefore are not reimbursable. Patients have the option to get their labs done through their primary care physician.

Guarantees and refunds

We promise to partner with you in order to provide the best possible care. While we can never guarantee results, the odds are very good that treatments will be beneficial. A 500 person study by Dr. Kent Holtorf, M.D. published in the Journal of Chronic Fatigue Syndrome showed patients experienced the following results while undergoing a multi-system treatment protocol that addressed known physiologic abnormalities in Chronic Fatigue Syndrome and Fibromyalgia: 94% of patients had overall improvement by the 4th visit, 75% noted significant overall improvement, 62% reported substantial overall improvement, and average energy level and sense of well-being for patients doubled by the 5th visit

We will happily refund any unopened Holtraceuticals supplement that is returned within 30 days of purchase. Once opened, we are unable to accept the product and issue a refund. There are no refunds or returns of medications purchased in the center or compounded medications made in the Holtorf Medical Group physician compounding lab. If your dosage has increased before you run out of a compounded medication, we may have options for how you can utilize the prescriptions that you have on hand. Once a service has been provided, we are unable to issue a refund for that service.

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